START TIME
To ensure a timely start to your walk, and as a courtesy to your trip leader and your fellow walk participants, please arrive 15 minutes early to allow for check-in procedures. No refund will be granted due to late arrival. Late arrival will result in having to join a subsequent tour (subject to availability).
RAIN OR SHINE
Our programs run rain or shine. Please dress for the weather. In the rare event that a Culture & Nature Discovery Walk is cancelled, you will be notified in advance by email and a refund will be issued.
CANCELLATION POLICY
Individual Reservations
Should you need to cancel or re-schedule your individual reservation, please provide appropriate notice. Please find below our cancellation timelines and refund policy:
– Full refunds are issued only if reservation cancellation notice is received more than 14 days prior to the excursion date.
– Full refunds, minus a 6% processing fee, are issued only if the reservation cancellation notice is received more than 7 days prior to the excursion date.
– No refunds will be issued within 7 days of trip date. You may, however, select an alternate date within a five (5)-day window of the original booking date (subject to availability) or a credit note will be issued with a set expiry date.
– In the event that a walk is cancelled due to inclement weather, an alternate date will be mutually agreed upon or a full refund will be issued (excluding eGift Card bookings).
Private Group Reservations
Should you need to cancel or re-schedule your private group reservation, please provide appropriate notice. Please find below our cancellation timelines and refund policy:
Your 50% deposit, required at the time of booking, ensures that the date and rain date that you have selected are specifically reserved exclusively for your group on the date and time you have requested.
Full payment is required within at least 30 days of your reservation date.
Should you require moving the dates of your Discovery Walk program, we will accommodate alternate dates to the best of our ability and based on availability.
– Full refunds will be issued within 100 days of your reservation date.
– A 50% refund will be issued within 50 of your reservation date.
– No refunds are issued after the 50 day deadline. You may, however, apply the deposit/payment amount to any future reservations with Redwing Institute. The total reservation amount will be applied to a future reservations with Redwing Institute.
– If a cancellation occurs within 7 days of your reservation date, then a non-refundable processing fee of 15% of the total reservation amount will be deducted from the deposit and the balance held for a future reservations with Redwing Institute.
