Etiquette & Cancellation Policy

Start time
To ensure a timely start to your walk, and as a courtesy to your trip leader and your fellow walk participants, please arrive 15 minutes early to allow for check-in procedures. No refund will be granted due to late arrival. Late arrival will result in having to join a subsequent tour (subject to availability).

Rain or shine
Our programs run rain or shine. Please dress for the weather. In the rare event that a Culture & Nature Discovery Walk is cancelled, you will be notified in advance by email and a refund will be issued.

Should you need to cancel or re-schedule your reservation, please provide appropriate notice. Please find below our cancellation timelines and refund policy:

– Full refunds are issued only if reservation cancellation notice is received more than 14 days prior to the excursion date.

– Full refunds, minus a 6% processing fee, are issued only if the reservation cancellation notice is received more than 7 days prior to the excursion date.

– No refunds will be issued within 7 days of trip date. You may, however, select an alternate date within a five (5)-day window of the original booking date (subject to availability) or a credit note will be issued with a set expiry date.

– In the event that a walk is cancelled due to inclement weather, an alternate date will be mutually agreed upon or a full refund will be issued (excluding eGift Card bookings).